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How long does it take to return the purchased goods?
The purchased goods can be returned within 14 days by email indicating the order number and then filling out the return management form received by email. The collection will be carried out by our courier. All the information for returns or replacements can be found in the "shipping" section.
How long does it take to receive the goods?
In Italy, delivery takes 24/48 working hours, except for the islands, where it takes at least 72 hours. Outside the national territory: in Europe delivery takes 5/6 working days while for the rest of the world it takes over 10 working days.
Can I pay in instalments?
Of course, it is possible to pay the order amount in three instalments using the “Scalapay” platform.
From which countries can I purchase?
You can make a purchase from all countries in Europe and outside Europe.
What happens if the courier can't find me?
No problem because the courier will attempt delivery twice. If the recipient is not present even on the second attempt, the package will be placed in storage at the courier's warehouses. In this case, the stock will be released according to the timing of the courier in charge and the day of return will be communicated to the customer. If, following the release of the stock, due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, it is impossible to deliver the purchase made, the same will be returned to the sender and any additional logistics costs will be expressly charged to the customer.
Sizes, Fit & Models
• How can I find the right size for me?
Our glasses feature standard measurements (lens width, bridge width, temple length) printed on the inside of the temple arm. You can check our Size Guide to compare these dimensions with a pair of glasses you already own.
• How do I choose the best model for my face shape?
Visit our detailed guide in the Buying Guide section to discover which frames (square, round, cat-eye, aviator) best complement your features.
Lenses & UV Protection
• Do the sunglasses offer adequate UV protection?
All of our sunglasses guarantee 100% protection against UVA and UVB rays (UV400) and fully comply with European CE standards.
• What is the difference between polarized and non-polarized lenses?
Polarized lenses feature a special filter that eliminates glare and reflections from surfaces such as water, snow, and asphalt, improving contrast and reducing eye strain.
• How can I track my order?
As soon as your parcel is shipped, you will receive an email and an SMS containing your tracking code and a link to monitor the delivery status in real time.
Product Care
• How should I clean and store my sunglasses?
Wash the lenses with warm water and mild soap or a specialized lens spray. Always dry them with the provided microfiber cloth, and avoid leaving them exposed to high temperatures (e.g., on a car dashboard).
Can I speak with a customer service representative if needed?
Of course! You can speak with one of our representatives for pre- and post-order support. Our WhatsApp support chat is available at +39 351 9757041, or you can call our landline at +39 0831 841252.