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Shipping:
Shipping in Italy is carried out by couriers (mainly GLS couriers) that operate on the national territory and are free throughout Italy.
Delivery takes place in 24/48 working hours with the exception of the islands for which it takes at least 72 hours. The products will leave within 24 hours of order confirmation, and then arrive at their destination within the following two working days. Orders placed on Friday, Saturday and Sunday will be processed on Monday and will leave on the same date. All shipments are traceable and after the goods are shipped the customer will receive an email or an SMS with the tracking number to view the status of the shipment on the GLS website or the relevant chosen courier.
Orders placed by December 18th will be delivered in time for Christmas (in Italy) excluding islands.
International Shipments
International shipments are carried out via various couriers who offer this service in the shortest possible times, depending on the different delivery destinations, which are 5/6 working days for Europe while for the rest of the world over 10 working days.
The cost of a shipment in Europe varies from €10.00 (Ten Euros/00) to €20.00 (Twenty Euros/00) depending on the destination country, while for the rest of the world the cost varies from €25.00 (Twenty Five Euros/00) to €40.00 (Euros Quaranta/00).
Orders placed after Friday, Saturday and Sunday will be processed on Monday and will leave on the same date. Shipments are all traceable and after the goods have been shipped the customer will receive an email with the tracking number to follow the status of the shipment on the sites of the couriers to whom the shipment will be entrusted.
For orders from non-European countries, customs or import charges will be charged when the package reaches its destination country.
These costs are the responsibility of the recipient.
Exchanges and Returns:
The return request must be made within 14 days of receiving the order (for orders placed from 1 December to 31 December, return or replacement requests must be made by 14 January).
Methods:
The replacement or return can only be made if the item received has not been used and is in perfect condition (including the original packaging intact in all its parts: external packaging, glasses case, cloth and warranty originality).
In Italy, return shipping is free and takes place with the collection of the same by our appointed courier on a day (usually within the following 24/48) that will be communicated to the customer.
In cases where the first two collection attempts are not successful due to the absence of the customer, the relative shipment will be at the customer's expense and with a courier chosen by the customer.The return label that will be generated by the server will be affixed directly by the courier to the package at the time of collection and therefore will not be sent to the customer.
For all other countries, return shipping is at the customer's expense.
Free shipping is valid for the first replacement, further new exchanges of goods are at the customer's expense.
The return request must be made via email indicating the order number and subsequently filling in the return management form received via email.
Once the return procedure has been started, the end customer undertakes to close the the product in its original packaging where possible or in a similar one that can guarantee its integrity during transport. Upon arrival at the premises of the purchased product, it will first be checked in every part and then the refund will be issued using the same payment method used for the initial transaction.