%20copia.png)
Payment methods:
Credit and prepaid cards (Payal circuit)
You can pay using the main credit and/or prepaid cards using also the secure PayPal circuit. This system allows anyone who has a credit card to purchase in a simple, fast and safe way. The sensitive data of the cardholder (name, card number, expiry, etc.) are protected by encrypted systems so that no one will be able to gain knowledge of them in any way.
Paypal
By choosing the PayPal payment method, the customer can pay directly through his/her Paypal account. We reserve the right to ship the goods only to the address indicated on the verified account by Paypal.
Paypal is the fast, safe and easy-to-use payment system that allows you to make purchases with maximum protection. With Paypal your information is protected. Your credit card details are never shared with online stores.
Bank Transfer
By choosing to pay by bank transfer, at the end of the order the customer automatically receives a confirmation email containing the bank details, following which the goods are set aside pending the arrival of the transfer on the account. The customer is required to send a copy of the payment by email within 48 hours of receiving the order confirmation. If we do not receive a copy of the payment within this period, we will cancel the order. We will ship the order when the transfer has reached our bank account.
Scalapay (starting from purchases of €100.00):
Scalapay is an innovative payment method that allows the customer to purchase in online and In Store stores, receive the products immediately and pay in monthly installments. The service has no additional costs for the customer if the installments are paid by the due date. The first installment will be paid immediately at the time of purchase. Subsequent installments will be charged monthly.
First installment: at the time of purchase.
Second installment: 1 month from the date of purchase.
Third installment: 2 months from the day of purchase.
Fourth installment (where available): 3 months from the day of purchase.
Scalapay is completely free for those who purchase as long as the instalments are paid by the pre-established due date: in this case a small late fee will be charged (directly by scalapay). Scalapay will inform you a few days before the expiry of each installment via SMS and email.
Warranty:
All the products offered are covered by an official two-year manufacturer's warranty for defects of conformity, pursuant to Legislative Decree 24/02 and more precisely pursuant to the following article:
1519-quater (Consumer Rights). - The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.
In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, free of charge, by repair or replacement, in accordance with the third, fourth, fifth and sixth paragraphs, or to an appropriate reduction in the price or termination of the contract, in accordance with the seventh, eighth and ninth paragraphs.
The consumer may ask the seller, at his discretion, to repair the goods or replace them, without any liability. var(--font-family-base);">expenses in both cases, unless the remedy requested is objectively impossible or excessively onerous compared to the other. For the purposes of the third paragraph, one of the two remedies is to be considered excessively onerous if it imposes unreasonable costs on the seller compared to the other, taking into account:
a) the value that the goods would have if there were no lack of conformity;
c) the possibility that the alternative remedy can be experienced without significant inconvenience for the consumer.
A minor lack of conformity for which it was not possible or it is excessively onerous to experience the remedies of repair or replacement, does not give the right to the resolution of the contract.
All damages that differ from what is stated above are excluded from any type of warranty and therefore damages caused by use are not guaranteed. improper use of the product purchased and the seller will not be held responsible for direct or indirect damages
resulting from the aforementioned improper use. To take advantage of the warranty on a purchased product, simply contact us to arrange for the item to be sent to our office.
Customer Service:
Customer Service is available from Monday to Friday from 10:00 to 13:00 and from 17:00 to 19:00. Thursday from 10:00 to 13:00. For any doubt or need, send an email to (info@rottica.com) specifying the reason for your request. Each of your requests, whether via chat or email, will be handled as quickly as possible, guaranteeing maximum and accurate responses and assistance.