Terms & Returns

1. General Conditions of Sale

These General Conditions of Sale (hereinafter "General Conditions") are drawn up in accordance with the legislative provisions of the Civil Code, Legislative Decree No. 70 of 09.04.2003 on information society services and electronic commerce, and Legislative Decree No. 206 of 06.09.2005 (the so-called Consumer Code), and, in particular, Chapter I of Title III of Part III (Articles 45 to 67), and regulate the offer and sale of products through the website rottica.com (hereinafter the Site).

2. Intellectual Property, Software and Content

The contents of the Site, such as, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, patterns, tools, characters and the design of the website, diagrams, layouts, methods, processes, functions and software that are part of the Site, are protected by copyright and any other intellectual property right. The reproduction, in whole or in part, in any form, of the Site and its contents is prohibited without the express written consent of the Manager or the other holders of the relevant rights.

Regarding the use of the Site, the User is exclusively authorized to view the website and its contents. The User is also authorized to perform all those other acts of temporary reproduction, devoid of economic significance of their own, which are considered transient or accessory, an integral and essential part of the viewing of the Site and its contents, and all other navigation operations on the website that are executed only for a legitimate use of the Site and its contents.

The User is not authorized to make any reproduction, on any medium, in whole or in part, of the Site and its contents. Any act of reproduction must be, from time to time, authorized by the Manager or, if necessary, by the authors of the individual works contained on the website or by the holders of the exploitation rights.

2.1 Acceptance of the general conditions of sale and conclusion of the contract

2.1.1 The contract stipulated between R ottica srl and the Customer (i.e. the individual, a natural person, who makes the purchase on the Site, not related to their own commercial, entrepreneurial or professional activity) is concluded with the acceptance, even partial, of the order by R ottica srl. In case of non-acceptance of the order, R ottica srl will promptly notify the Customer in any case.

2.1.2 By placing an order in the various ways provided, the Customer declares to have read all the indications provided during the purchase procedure and to fully accept these general conditions.

2.1.3 These Conditions can be printed or saved on a durable medium, in compliance with the provisions of Art. 12 of Legislative Decree No. 70/2003 and Art. 51 of Legislative Decree No. 206/2005, as amended by Legislative Decree 21/2014.

2.1.4 The products offered for sale by R ottica srl are solely those present on the Site at the time the Order is submitted, as described in the relevant information sheets.

2.1.5 It is understood that the images accompanying the descriptive sheet of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, for example, in color and size (also due to the browser and monitor used to access the Site and view the images).

2.1.6 To place an Order, the Customer must fill out the relevant form on the Site in its entirety and send it after carefully reviewing the Conditions, as well as the characteristics of the product and/or products they intend to purchase. The Customer must also request from R ottica srl, if desired, the issuance of a tax invoice relating to the purchase, pursuant to Art. 22 DPR No. 633/1972. The correct receipt of the Order is confirmed by R Ottica srl by means of an e-mail reply sent to the email address communicated by the Customer.

3. Methods of Payment

Credit Cards and Prepaid Cards (PayPal circuit)

It is possible to make payments using major credit cards and/or prepaid cards, also using the secure PayPal circuit. This system allows anyone holding a credit card to make purchases simply, quickly, and securely. The holder's sensitive data (name, card number, expiration date, etc.) are protected by encrypted systems so that no one can access them in any way.

PayPal

By choosing the PayPal payment method, the customer can pay directly through their PayPal account. We reserve the right to ship the goods solely to the address indicated on the verified PayPal account. With PayPal, your information and credit card details are never shared with online stores.

Bank Transfer

Upon conclusion of the order, the customer automatically receives a confirmation email containing the bank details, after which the goods are reserved pending the credit. The customer is required to send a copy of the payment receipt via email within 48 hours of order confirmation, failing which the request will be canceled. Shipping will leave as soon as the transfer reaches our bank account.

Klarna (starting from purchases of €100.00)

Klarna allows you to shop online, receive the products immediately, and decide how to pay: "Pay now" for an immediate transaction, "Pay in 30 days" without additional costs or interest, or by splitting the cost into 3 interest-free monthly installments automatically charged every 30 days.

Legal Guarantee of Conformity

All products offered are covered by the official two-year manufacturer's guarantee for conformity defects, pursuant to the Consumer Code. The seller is responsible to the consumer for any defect existing at the time of delivery of the goods. The consumer has the right to free restoration of conformity by repair or replacement, unless the requested remedy is objectively impossible or disproportionate. Damage caused by improper use, falls, or negligent application of the purchased product is excluded from the guarantee. To take advantage of the guarantee, simply contact us to arrange the sending of the item to our office.

4. Customer Support

The Customer Support Service is available Monday to Friday from 10:00 to 13:00 and from 17:00 to 19:00. Thursday from 10:00 to 13:00. For any need, send an email to info@rottica.com specifying the reason for the request. All communication via chat or email will be handled as quickly as possible.

5. Shipping and Delivery

Shippings in Italy are carried out through national couriers (GLS, SDA or other carriers chosen for logistical needs). Standard shipping (5-7 working days) is free throughout Italy, while Express shipping (1-3 working days) costs €3.90. Calabria, the islands and remote areas are exceptions, where delivery takes at least 72 hours. Saturdays, Sundays and holidays are excluded from the calculation of delivery times.

Products are entrusted to the courier within 24 working hours following order confirmation. Orders registered on Friday, Saturday and Sunday are processed the following Monday. All shipments are trackable via a tracking code sent by SMS or e-mail.

Christmas Note: Orders placed by December 18th will be delivered in time for Christmas in Italy (islands excluded).

5.1 Delivery management and rescheduling

Deliveries are managed independently by the carriers. Pass times and any rescheduling or storage depend exclusively on the local competence branch. Where provided by the courier's system, the Customer can select the alternative delivery option at a partner pick-up point (Fermo Point).

5.2 International Shipments

International shipments have an estimated delivery time of 5-6 working days for Europe and over 10 working days for the rest of the world. Costs vary from €0.00 to €20.00 within Europe and from €25.00 to €40,00 for non-EU countries. Any customs duties or import charges for shipments outside the European Union are the total and exclusive responsibility of the final customer.

5.3 In-Store Pickup (Pickup at headquarters)

It is possible to select free pickup at our headquarters, usually ready within 24 hours. The address for pickup is: R ottica, Via Roma 92, 72021 Francavilla Fontana (Brindisi). Hours: Mon–Sat 09:30–13:00 / 17:30–20:30 (Thursday afternoon and Sunday excluded). Upon pickup, it is mandatory to show the order number and a valid ID document (or signed proxy in case of third parties).

6. Right of Withdrawal, Changes and Returns

In accordance with Articles 52 et seq. of the Consumer Code, the Customer has the right to withdraw from the online purchase contract without any penalty within 14 calendar days from the day of receipt of the products. (Special Christmas Extension: for orders placed from November 24th to December 31st, return or replacement requests can exceptionally be submitted by January 14th).

6.1 Mandatory conditions and methods:
The right of withdrawal applies and is accepted only if the item has never been used, is in perfect condition, and shows no alterations. The item must be returned in its intact original packaging in all its parts, including the original brand box, protective eyeglass case, sealed microfiber cloth, tags, and any certificate of originality or guarantee.

In accordance with Article 54 of the Consumer Code, the User must formalize their request exclusively through the online procedure on our website by accessing their order summary and making the digital request, or by contacting the dedicated customer service.

6.2 Shipping costs and return management:
• In Italy: Return shipping is FREE for the first request. A prepaid shipping label will be provided (sent via email or dedicated digital channel) to be printed and applied to the package for delivery at enabled post offices. Subsequent product exchanges after the first one will be at the exclusive expense of the customer.
• Abroad: For all other nations outside Italy, shipping costs for returning the goods are entirely borne by the customer.

Once the product is received at our laboratories, the staff will verify the total conformity and integrity of the item and its original packaging. In case of a positive outcome, the refund will be issued within 14 days using the same payment method chosen during the initial purchase phase.

Exclusions from the refund (Accessory services enjoyed):
Pursuant to the regulations on accessory services, in the event of withdrawal, the costs relating to the following supplementary services explicitly requested and already provided will NOT be refunded:
• Cash on delivery (COD) management fees;
• Additional cost of Express shipping and/or telephone notice service;
• Cost of the gift wrap (as it is single-use material already packed and non-reusable).

7. Privacy and Data Processing

Personal data collected with the submission of the Order will be processed by R ottica srl for the sole purpose of satisfying the express requests of the Customer, in full compliance with European Regulation 679/2016 (GDPR). Any further processing for marketing purposes or commercial communications will be carried out exclusively with the explicit and separate consent of the Customer.